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Integrations Overview

EmailEngine provides flexible integration options for connecting email functionality with your applications, CRM systems, automation platforms, and AI services. This section covers common integration patterns and best practices.

Integration Patterns​

Direct API Integration​

Build custom integrations using EmailEngine's REST API:

  • Account Management: Register and manage email accounts programmatically
  • Message Operations: Send, receive, search, and manage emails
  • Real-time Events: Receive webhooks for email events
  • Webhook Processing: Process incoming email notifications

Learn more in the API Reference section.

Webhook-Driven Architecture​

EmailEngine sends webhooks for various events:

  • New incoming emails
  • Sent email notifications
  • Account status changes
  • Bounce notifications
  • Message updates

This enables event-driven architectures where your application responds to email events in real-time.

SDK Integration​

Use official and community SDKs for easier integration:

Low-Code Platforms​

Connect EmailEngine with no-code and low-code automation tools:

  • Zapier
  • Make.com (Integromat)
  • n8n
  • Webhook routing with custom transformations

Common Use Cases​

CRM Integration​

Integrate email functionality directly into CRM systems:

  • Bidirectional email sync
  • Contact activity tracking
  • Send emails as CRM users
  • Track email conversations

Read more: CRM Integration Guide

AI and Email Processing​

Enhance email workflows with artificial intelligence:

  • Automatic email summarization
  • Sentiment analysis
  • Event and action extraction
  • Smart email routing
  • Conversational search

Read more: AI and ChatGPT Integration

Marketing Automation​

Build email marketing and automation features:

  • Transactional email sending
  • Campaign tracking
  • Bounce handling
  • List management
  • Delivery testing

Support Systems​

Integrate with customer support platforms:

  • Shared inbox management
  • Ticket creation from emails
  • Response tracking
  • Team collaboration

Business Applications​

Embed email functionality in business apps:

  • Document management systems
  • Project management tools
  • Collaboration platforms
  • Custom business workflows

Architecture Considerations​

Scalability​

Vertical Scaling (Recommended): Increase CPU, RAM, and optimize worker threads, webhook processing, and Redis configuration.

Manual Sharding (Advanced): For very large deployments exceeding single-instance capacity, manually distribute accounts across separate EmailEngine instances, each with its own Redis database.

Read more: Performance Tuning

Security​

  • API Token Management: Use separate tokens for different applications
  • Secret Encryption: Enable encryption for stored credentials
  • Network Security: Use HTTPS and secure network configurations
  • Access Control: Implement proper authentication and authorization

Read more: Security Best Practices

Reliability​

  • Webhook Retry Logic: Implement retry mechanisms for failed webhooks
  • Queue Management: Handle webhook processing asynchronously
  • Error Handling: Gracefully handle API errors and timeouts
  • Monitoring: Track system health and performance metrics

Read more: Monitoring

Data Management​

  • Message Storage: Messages are stored on the IMAP server
  • Attachment Handling: Consider storage requirements for attachments
  • Data Retention: Implement appropriate retention policies
  • Privacy Compliance: Ensure GDPR and privacy regulation compliance

Integration Workflow​

1. Planning Phase​

  • Identify use cases and requirements
  • Choose integration pattern (API, webhook, low-code)
  • Design data flow and architecture
  • Plan security and authentication

2. Development Phase​

  • Set up EmailEngine instance
  • Configure webhooks and API access
  • Implement integration logic
  • Add error handling and logging

3. Testing Phase​

  • Test with development accounts
  • Verify webhook delivery
  • Test edge cases and error conditions
  • Performance testing

4. Production Deployment​

  • Configure production environment
  • Enable monitoring and alerting
  • Document operational procedures
  • Plan for scaling

Getting Started​

Choose your integration path:

Support and Resources​