Support
Get help with EmailEngine through our support channels.
Contact Support
Email: support@postalsys.com
- Response time: Usually within 48 hours on business days
- Bug reports are prioritized
- Include your EmailEngine version and relevant logs when reporting issues
What's Included
With active subscription:
- Email support via support@postalsys.com
- Bug fixes and patches
- Access to all EmailEngine updates
For all users:
- Full documentation at learn.emailengine.app
- GitHub Issues for bug reports and feature requests
Not Included
Standard support does not include:
- Custom development or modifications
- On-site training or workshops
- Consulting services
- Architecture review
- Integration development
- White-glove onboarding
Self-Help Resources
Before contacting support, check these resources:
- Documentation - Comprehensive guides and API reference
- Troubleshooting Guide - Common issues and solutions
- GitHub Issues - Search existing issues
- Changelog - Recent updates and fixes