Support
How to get help with EmailEngine, and what to include when you ask.
Contact Support
Email: support@emailengine.app
Include your EmailEngine version, the account type involved, and the relevant log lines. Information to collect lists what makes a report answerable.
Support is provided by the developer of EmailEngine. The license agreement does not guarantee support or a response time, and running, maintaining, and operating an EmailEngine instance is the licensee's responsibility.
Channels
- Email at the address above, for questions about a licensed instance
- GitHub Issues for bug reports and feature requests. Search existing issues first; a report that includes a way to reproduce the problem is acted on faster
- Documentation at learn.emailengine.app, the reference for every feature
- Release notes for what changed in each version
What a Subscription Covers
A subscription covers every version of EmailEngine and every update released during the subscription period, on any number of instances. The features are the same on the trial and on a paid subscription; see Licensing for the terms.
Self-Help Resources
Before contacting support, check:
- Troubleshooting - Startup, webhook, performance, and sync problems
- Account troubleshooting - Connection, authentication, and sync failures for one account
- Error codes - What an error in an API response means
- GitHub Issues - Whether the problem is already known
See Also
- Licensing and privacy - What a subscription covers, and what leaves your server
- Security FAQ - Where credentials live and how they are protected
- Logging - Collecting the logs a bug report should carry
- Monitoring - Health checks worth running before reporting a problem